Question 1

How do I tip and what's a standard amount?

Accepted Answer

The easiest way to tip your pros (via. CashApp, Zelle, Venmo, PayPal, etc.) Standard tipping amounts range from 5 percent to 20 percent of your total, per each mover.

Question 2

What do I do if something was damaged during my  move?

Accepted Answer

We strive to take care of you throughout every stage of your move. In the unfortunate event that something gets damaged or lost in the process, it is our policy to make sure we address the situation and resolve it in a fair and timely manner.

If you believe AM/PM is responsible for damages or missing items, here's what to do:

Please start a claim by emailing us at : prioritymovingservice@gmail.com

Soon after, you will receive a link to our Damage Claim form and have 5 business days from the date of your move to file your claim. Please keep all damaged items until the claims process has been resolved.

Question 3

What if I am unable to file my claim within five business days of my move?

Accepted Answer

If you are unable to file your claim within 5 business days of your move date, please do the following:

E-mail: prioritymovingservice@gmail.com. The Claims team will review the situation and get back to you within 1 to 2 business days.

Question 4

How long will it take to process my claim?

Accepted Answer

For customers who did not purchase insurance, A.M.P.M typically processes claims within one to two business days. Since every situation is unique, it may take longer to resolve some claims. The Claims team will remain in contact with customers throughout the process and work diligently to resolve the issue in a timely manner.

Please note that we cannot begin processing claims until the move balance has been paid. We place a hold on claims until the balance is paid, and then process the claim within 1 to 2 business days. Even if customers have an outstanding balance with A.M.P.M, they are still required to submit your Claim form within 5 business days from the date of their move.

Question 5

What if my damaged items were in a shared trailer or storage container?

Accepted Answer

Customers who book A.M.P.M for help loading a shared trailer or storage container are required to submit a completed AMPM Claim Form within 5 business days of their move.

A.M.P.M will only assume liability for damages to eligible items when the damages occur during the loading process (before the door closes on the shared trailer or storage container). A.M.P.M will not be liable for any damages that occur during transit.

Question 6

How are settlements determined?

Accepted Answer

We resolve claims in accordance with Section 8 of our Terms of Service, which is where you can find the A.M.P.M Damage Protection Policy. Under the policy, you may be eligible to recover from damages to your personal property at a rate of sixty (60) cents per pound ($.60/lb.), per item damaged, up to a maximum total claim for all eligible items of $1,000 per order for labor-only services or $2,000 per order for labor-and-truck services. For example, if a 100-pound dresser, valued at $300, is damaged during a move, you may be eligible to recover a total of $60 (100 pounds multiplied by 60 cents). For more information about our Damage Protection Policy, including any exclusions or limitations, please refer to Section 8 of our Terms of Service.

Question 7

What do I do if I have a question about my bill?

Accepted Answer

Please call (470-785-2678) and ask to speak to our Billing Department.

Questions about COVID-19 and your move

How are you keeping your movers safe?

What precautions are your teams taking to prevent the spread of the virus?

Are there any precautions I should take during my move?

COVID-19

BEFORE YOU BOOK.

Do you provide trucks, moving equipment, and packing supplies?

What size are your trucks?

What if I rent or own my own truck?

Can my pros pack for me?

Will my pros disassemble or re-assemble furniture?

Can you install or uninstall my appliances?

Is there anything that you can't move?

What if my locations are outside of the A.M.P.M service areas?

booking & payment

what to expect on move day?

When your move is complete