Question 1

Questions about COVID-19 and your move

Accepted Answer

We understand that you may have a lot of questions about our operations and what we are doing to keep our customers and our Pros safe. We want you to know that our top priority is your safety, as well as the safety of the Pros who work with us, and we are taking proactive measures to provide extra support in these uncertain times.

Here are answers to some of the most common questions about how we're handling COVID-19.

Question 2

How are you keeping your movers safe?

Accepted Answer

All Pros have been familiarized with the hygiene and social-distancing practices outlined by the WHO and CDC. Because of the way our platform is designed, each mover will arrive independently at your residence. Outside of your move, all touchpoints in the market are virtual, with no large team gatherings or meetings. The majority of our communication with customers and movers is digital, and we do not perform in-home consultations.

Question 3

What precautions are your teams taking to prevent the spread of the virus?

Accepted Answer

We are actively communicating with the workers on our platform to ensure they’re taking every precaution to remain healthy and safe. This includes:
 • Practicing CDC recommended hand-washing techniques and other prevention methods
 • Staying home if they’re showing any symptoms of illness (whether related to COVID-19 or not)
 • Cleaning and disinfecting the moving equipment.
 • Unless required by local regulation, we are not asking Pros to wear masks.
 • If a customer requires our Pros to wear masks, the customer will need to provide unused masks for their moving team.
 • In those instances, Pros should wear the masks while in the customer's home or in close proximity to the customer who has asked them to wear a mask. If they are working outdoors or are not in proximity to the customer, Pros are not required to wear the mask in the given situation.

Question 4

Are there any precautions I should take during my move?

Accepted Answer

We’re asking customers to follow basic protocol related to social distancing. This includes
 • Maintaining a 6-foot distance from movers and drivers as they work
 • Refraining from any participation in the move
 • Cleaning furniture that is being moved (before your movers arrive)
 • Disinfecting items that have been padded and wrapped once they’re unwrapped
 • Disposing of all packing materials once the move is complete

COVID-19

BEFORE YOU BOOK.

booking & payment

what to expect on move day?

When your move is complete